We strive for complete satisfaction so if you are not happy with your item in any way please contact us to explore how we can make this right. Manufacturing faults will be replaced or refunded immediately.

For personalized items, as each item has been custom made according to your instructions we cannot always accept returns, especially if this is due to a lettering mistake on your part but we will try our hardest to make sure the process is simple and fair.

Please contact us with the reason for your return and details and pictures and we will get back to you very quickly.