You see, our business started on Etsy and our shop there is very successful. Therefore, reselling our products on Etsy is strictly prohibited. Our other policies are rather industry-standard, which are detailed below.

Inventory Availability

Resellers should check product availability before ordering to ensure the requested items are in stock.

Rush Orders

We do not process rush orders; however we do have a “Fast Track” service, which is a flat $30.00 fee charged to prioritize your order and ship same or next day using standard 2-3 day delivery service. This option is available at checkout. A prioritized order will not guarantee delivery by a certain date, but you will receive well before our standard 7 – 10 business day policy.

Engraving & Personalization Information

All gifts can be personalized with any of the following information: Names, Initials, Dates, etc. We will use provided date formats or (if necessary) use our professional judgment for adjustments. If you don’t choose a font, the default font is the font used on the sample image online. Honestly though, changing fonts isn’t recommended because the siblings have spent hours testing which fonts work best on a product. Additionally, if you do request a font change, please remember fancy and thin cursive fonts do not engrave well on glass or soft materials like felt.

Guidelines for Personalization:

1. Please enter and review your personalization carefully.

2. Enter personalizations on form as you would like them to appear with capital letters, lower case letters, numbers, punctuation, and characters such as { &, @, #, * }. Do not type in all capital letters or all lower case letters unless that is how you want the personalization to appear.

3. Initials entered like this “ABC” will be printed as such. Initial entered like this “aBc” will be printed in all capitals, but it’s understood the B should be larger than the “a” and the “c” like a traditional monogram.

We are able to reproduce international characters and characters that may appear on non-standard American keyboards.

Most gifts can accommodate multiple lines of engraving. We do not have a character limit, however character size and product size will determine how many characters can be engraved.

Customer Service Department: 1-800-925-7044

Graphics & Photos

All graphics must be submitted in black & white, high resolution, jpeg or PDF format, or otherwise engrave-ready. We do not accept photos. Rule of thumb, if you can photocopy your graphic, in black ink only, and still make out the image very clearly, then it’s probably engrave-ready. However, if you make a photocopy and the edges are not clear or because the graphic (perhaps a logo) was multicolor and things just look wrong in all black, then your graphic is not engrave-ready, in which case, we will charge a nominal fee to correct.

Graphics must be submitted with the order. There is no setup fee if artwork is supplied engrave-ready.

Gift Messaging

At this time we do not offer gift messaging.

Order Processing & Fulfillment

We ship engraved, personalized gift orders within 7-10 business days (excluding holidays and our regularly scheduled site and inventory maintenance in October and January).

We do not accept rush orders, but do provide a “Fast Track” service, see above. Changes cannot be made to an order once it has been received without a $25.00 change fee.

All orders ship via USPS Priority Mail** Due to package size and product mix, some orders may ship in multiple packages under the same tracking number. Fast Track orders will ship DHL.

Returns, Exchanges, Damaged Goods

We do not accept return items.

We stand up for our products and offer free reproductions on any defective or damaged merchandise. This guarantee includes replacements only. No refunds are available on personalized items. Please inspect goods upon receipt. Any defects or damages must be reported within 14 business days of delivery date. No exceptions.

In the event that gifts are not received due to improper address, the correction will be made at no charge, however, if it is a recurring instance, resellers may incur additional fees due to multiple shipments of the same order. Fees will be considered on a case-by-case basis.

Resellers should ensure they have the correct customer shipping address.

Payment Terms

Teals Prairie & Co. accepts all major credit cards.

Shipping Information

Tracking numbers will be automatically email to the email on the account. To inquire about the status of an order check your account and/or use our online  contact form within your account.

Privacy Policy

This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us.